Delivery & Returns
Delivery & Returns
- Royal Mail 48hr Tracked - 3-5 working days from dispatch date (1-2 days after ordering) - £4.95 or Free when you spend £60+
- Royal Mail 24hr Tracked - 1-2 working days from dispatch date (1-2 days after ordering) - £5.95
- DPD UK Tracked Next Day Delivery Mon-Thurs (Order before 3pm) - £7.95 or Free when you spend £80+
- Click And Collect In Store - Available Monday to Friday 10am Till 5pm
- Europe Delivery - £12.99 (Delivery takes 3-7 days working days)
- Rest Of The World Delivery - £14.99 (Delivery takes 3-17 working days)
Once ordered, if you havent received your parcel within the recommended time frame for the delivery method you choose plus minus a few days theres a possibility your parcel could be missing. If you think your parcel is missing please contact us ASAP and we can get this looked in to for you. If you are over the date set by royal mail or DPD for an investigation then your order will become a void.
You can return items to us in two ways: either via post or drop in to our Liverpool store.
Returns must reach us no later than 28 working days from the date you receive the item. We will not accept returns after this time has passed. You must request a refund within 14 days of receiving your order. You then have an additional 14 days to return the items to us.
Please note, once received back into our warehouse, items returned will take up to 14 working days to be refunded back to you due to bank processing times.
If the customer enters an invalid/incomplete address when returning an item, the return will be sent back directly to the sender. If this occurs, the customer will incur the charge of the original postage in addition to the charge of postage to return the item back to us.
We hope that you are happy with your purchases from Miskyra, however if this is not the case, we will refund any item you are unhappy with when you return it to us in its original condition within 14 days of us receiving your returns. When returning items to us, please place your returned goods in a sealed bag with the returns form completed and include all relevant information. All original tags must remain on the garment.
Please note: Any items that are not accepted as a return (due to not being in a saleble condition), must be claimed within 14 days of the customer being notified and must be returned to sender, or will be destroyed.
How To Return an Item by Post
Please follow the steps below to return your parcel to us:
1. Re-pack the item in sealed bag with labels and tags still attached.
2. Please attach a copy of the invoice we send you with the reason of return or a note providing your details and the date of purchase.
57 HOUGHTON WAY
3. Return the package by either using the Post Office counters (ensure you obtain proof of postage from the Post Office), or you can return items to our Liverpool store at the address above in St John's Shopping Centre. Please do not post the package through the post box without obtaining a certificate of posting. As any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4. Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited. Please note we do not cover any shipping cost this cost is met by the customer when we receive a return the amount refunded is for the item(s) returned.
In Store Purchases
You can return items to us in two ways: drop in to our Liverpool store or follow the steps above to return your items to us by post.
- Follow any instructions given on TikTok.
- You must return your item(s) within 14 calendar days from when the return request was sent, otherwise the return request will be closed.
- If the return was shipped by a self-arranged return method, then once the return/refund request is approved, you must upload (on the TikTok Shop app) the necessary product return shipment information within 14 calendar days.
- If the return was shipped by a drop-off return method, then you do not have to upload return shipment information within the TikTok Shop app. This will be done automatically for you by the logistics provider.
Can I Have an Exchange?
Yes, you can exchange your item for any item. Please note if the new item costs more you will have to pay the extra costs. Please return your item as outlined in the above sections and include information on the exchange inside, and we will happily process it or you.